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Privacy policy

Privacy policy

1. Data protection at a glance

General notes

The following notes provide a simple overview of what happens to your personal information when you visit our website. Personal data is all data with which you can be personally identified. Detailed information on data protection can be found in our privacy policy listed under this text.

Data collection on our website

Who is responsible for the data collection on this website?

The data processing on this website is carried out by the website operator. The contact details can be found in the imprint of this website.

How do we collect your data?

Your data is collected on the one hand by you informing us of it. For example, this can be data that you enter in a contact form.

Other data is automatically collected when you visit the website through our IT systems. These are mainly technical data (e.g. internet browser, operating system or time of page view). The collection of this data takes place automatically as soon as you enter our website.

What do we use your data for?

Some of the data is collected to ensure a flawless provision of the website. Other data may be used to analyze your user behavior.

What rights do you have with regard to your data?

You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request the rectification, blocking or deletion of this data. You can contact us at any time at the address given in the imprint for further questions on the subject of data protection. You also have the right to lodge a complaint with the competent supervisory authority.

Third-party analytics tools and tools

When you visit our website, your surfing behaviour can be statistically evaluated. This is mainly done with cookies and with so-called analysis programs. The analysis of your surfing behavior is usually anonymous; the surf behavior cannot be traced back to you. You may object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.

You may object to this analysis. We will inform you about the possibilities of objection in this data protection declaration.

2. General notes and mandatory information

Privacy

The operators of these sites take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.

When you use this website, various personal data are collected. Personal data is data that can be used to personally identify you. This Privacy Policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

We would like to point out that data transmission over the Internet (e.g. when communicating via e-mail) may have security gaps. Complete protection of data against access by third parties is not possible.

Note to the responsible body

The responsible body for data processing on this website is:

Biohof Stövesandt, Hermann Reinecke
Hagen 8
29303 Bergen

Phone: 01732914762
Email: info@bio-opc-aronia.com

The controller is the natural or legal person who decides alone or together with others on the purposes and means of processing personal data (e.g. names, e-mail addresses, etc.).

Withdrawal of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke your consent at any time. An informal communication by e-mail to us is sufficient. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right of appeal to the competent supervisory authority

In the event of data protection violations, the person concerned is entitled to a right of complaint to the competent supervisory authority. The competent supervisory authority in data protection matters is the state data protection officer of the federal state in which our company is based. A list of data protection officers and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in the performance of a contract, either to itself or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this is only done as far as it is technically feasible.

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content, such as orders or requests that you send to us as a site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address bar of the browser changes from "http://" to "https://" and by the lock icon in your browser line.

If SSL or TLS encryption is enabled, the data you submit to us cannot be read by third parties.

Encrypted payment transactions on this website

If, after the conclusion of a paid contract, there is an obligation to provide us with your payment data (e.g. account number with direct debit authorisation), this data will be required for payment processing.

Payment transactions via the usual means of payment (Visa/MasterCard, direct debit) are made exclusively via an encrypted SSL or TLS connection. You can recognize an encrypted connection by the fact that the address bar of the browser changes from "http://" to "https://" and by the lock icon in your browser line.

In the case of encrypted communication, your payment data that you transmit to us cannot be read by third parties.

Information, blocking, deletion

Within the scope of the applicable legal provisions, you have the right to free information about your stored personal data, its origin and recipient and the purpose of the data processing and, if applicable, a right to rectification, blocking or deletion of this data. You can contact us at any time at the address given in the imprint for further questions on the subject of personal data.

Objection to promotional emails

The use of contact data published within the scope of the imprint obligation for sending unsolicited advertising and information materials is hereby objected to. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, e.g. by spam e-mails.

3. Data collection on our website

Cookies

Some of the websites use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. Cookies are used to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and stored by your browser.

Most of the cookies we use are so-called "session cookies". They will be deleted automatically at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser the next time you visit.

You can set your browser to inform you about the setting of cookies and to allow cookies only on a case-by-case basis, to exclude the acceptance of cookies for certain cases or in general, and to automatically delete cookies when you close the browser. Enable. When disabling cookies, the functionality of this website may be limited.

Cookies, which are necessary for the electronic communication process or for the provision of certain functions that you want (e.g. shopping cart function), are used on the basis of Art. f GDPR. The website operator has a legitimate interest in the storage of cookies for the technically error-free and optimized provision of its services. Insofar as other cookies (e.g. cookies for the analysis of your browsing behaviour) are stored, these are treated separately in this data protection declaration.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

  • Browser type and browser version
  • operating system used
  • Referrer URL
  • Host name of the accessing machine
  • Time of server request
  • IP address

This data is not merged with other data sources.

The basis for data processing is Article 6(1) lit. b GDPR, which allows the processing of data for the performance of a contract or pre-contractual measures.

Contact

If you send us enquiries via the contact form, your details from the request form, including the contact details you provide there, will be stored with us for the purpose of processing the request and in case of follow-up questions. We do not share this data without your consent.

The data entered in the contact form is therefore processed exclusively on the basis of your consent (Art. 6 sec. 1 lit. a GDPR). You can revoke this consent at any time. An informal communication by e-mail to us is sufficient. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.

The data you enter in the contact form will remain with us until you ask us to delete it, revoke your consent to storage or the purpose for the data storage is omitted (e.g. after your request has been processed). Mandatory legal provisions, in particular retention periods, remain unaffected.

Registration on this website

You can register on our website to use additional features on the site. We will only use the data entered for this purpose for the purpose of using the respective offer or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will refuse registration.

For important changes, such as the scope of the offer or in the case of technically necessary changes, we use the e-mail address provided at the time of registration in order to inform you in this way.

The data entered during registration will be processed on the basis of your consent (Art. 6 sec. 1 lit. a GDPR). You can revoke your consent at any time. An informal communication by e-mail to us is sufficient. The legality of the data processing that has already been carried out remains unaffected by the revocation.

The data collected during registration will be stored by us as long as you are registered on our website and will then be deleted. Legal retention periods remain unaffected.

Comment function on this website

For the comment function on this page, in addition to your comment, information about the time of creation of the comment, your e-mail address and, if you do not post anonymously, the username you have chosen will be stored.

Storage of the IP address

Our comment function stores the IP addresses of users who write comments. Since we do not check comments on our site before unlocking it, we need this data in order to be able to take action against the author in the event of violations of the law, such as insults or propaganda.

Memory duration of comments

The comments and the related data (e.g. IP address) are stored and remain on our website until the annotated content has been completely deleted or the comments have to be deleted for legal reasons (e.g. offensive comments).

Legal basis

The comments are stored on the basis of your consent (Art. 6 sec. 1 lit. a GDPR). You can revoke your consent at any time. An informal communication by e-mail to us is sufficient. The legality of the data processing operations that have already taken place remains unaffected by the revocation.

Processing of data (customer and contract data)

We collect, process and use personal data only to the extent that it is necessary for the establishment, content or change of the legal relationship (stock data). This is done on the basis of Article 6(1) lit. b GDPR, which allows the processing of data for the performance of a contract or pre-contractual measures. We only collect, process and use personal data about the use of our Internet pages (use data) to the extent necessary to enable or charge the user for the use of the service.

The customer data collected will be deleted after the conclusion of the order or termination of the business relationship. Legal retention periods remain unaffected.

Data transfer at the conclusion of the contract for online shops, retailers and dispatch of goods

We only transmit personal data to third parties if this is necessary in the context of the contract processing, for example to the companies entrusted with the delivery of the goods or to the credit institution entrusted with the payment processing. Further transmission of the data does not take place or only if you have expressly consented to the transfer. Your data will not be passed on to third parties without express consent, for example for the purposes of advertising.

The basis for data processing is Article 6(1) lit. b GDPR, which allows the processing of data for the performance of a contract or pre-contractual measures.

4. Social media

Instagram Plugin

On our pages functions of the service Instagram are integrated. These features are provided by Instagram Inc., 1601 Willow Road, Menlo Park, CA 94025, USA.

If you are logged into your Instagram account, you can link the contents of our pages to your Instagram profile by clicking the Instagram button. This allows Instagram to assign the visit to our pages to your user account. We would like to point out that we, as the provider of the pages, do not receive any knowledge of the content of the transmitted data as well as their use by Instagram.

For more information, see Instagram's privacy policy: https://instagram.com/about/legal/privacy/.

5. Analysis tools and advertising

Google Analytics

This website uses functions of the web analytics service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called "cookies". These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

The storage of Google Analytics cookies is based on Art. f GDPR. The website operator has a legitimate interest in the analysis of user behaviour in order to optimize both its website offer and its advertising.

IP Anonymization

We have activated the IP anonymization feature on this website. This will shorten your IP address from Google within Member States of the European Union or in other contracting states of the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compile reports on website activity and other services relating to website activity and internet usage. to the website operator. The IP address transmitted by your browser within the scope of Google Analytics will not be merged with other data from Google.

Browser Plugin

You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to the full extent. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by using the browser plug-in available at the following link. download and install: https://tools.google.com/dlpage/gaoptout?hl=de.

Opposition to data collection

You can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie is set to prevent the collection of your data on future visits to this website: Click here to turn off Google Analytics.

For more information on how Google Analytics handles user data, please refer to Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.

Order data processing

We have concluded a contract with Google for order data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Demographics at Google Analytics

This website uses the "demographic characteristics" feature of Google Analytics. This allows reports to be generated that contain statements about the age, gender, and interests of page visitors. This data comes from interest-based advertising from Google as well as from visitor data from third parties. This data cannot be associated with a specific person. You can deactivate this function at any time via the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics as shown in the item "Opposition to data collection".

Google Analytics Remarketing

Our websites use the features of Google Analytics Remarketing in conjunction with the cross-device features of Google AdWords and Google DoubleClick. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

This feature allows the advertising audiences created with Google Analytics Remarketing to link to the cross-device features of Google AdWords and Google DoubleClick. In this way, interest-oriented, personalized advertising messages, which have been adapted to you depending on your previous usage and surfing behavior on a terminal device (e.g. mobile phone) can also be displayed on another of your devices (e.g. tablet or PC).

If you have given your consent, Google will link your web and app browsing history to your Google account for this purpose. This allows you to display the same personalized advertising messages on any device you sign in to with your Google Account.

To support this feature, Google Analytics collects google-authenticated user IDs that are temporarily linked to our Google Analytics data to define and create audiences for cross-device ad advertising.

You can permanently object to cross-device remarketing/targeting by disabling personalized advertising in your Google Account; follow this link: https://www.google.com/settings/ads/onweb/.

The summary of the collected data in your Google Account is based exclusively on your consent, which you can submit or revoke with Google (Art. 6 sec. 1 lit. a GDPR). For data collection operations that are not merged into your Google Account (e.g. because you do not have a Google account or have objected to the merger), the collection of the data is based on Art. f GDPR. The legitimate interest arises from the fact that the website operator has an interest in the anonymised analysis of website visitors for advertising purposes.

Further information and the privacy policy can be found in Google's privacy policy at: https://www.google.com/policies/technologies/ads/.

Google AdWords and Google Conversion Tracking

This website uses Google AdWords. AdWords is an online advertising program of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States ("Google").

As part of Google AdWords, we use so-called conversion tracking. When you click on an ad placed by Google, a cookie for conversion tracking is set. Cookies are small text files that the internet browser places on the user's computer. These cookies expire after 30 days and are not used for the personal identification of users. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user has clicked on the ad and has been redirected to this page.

Each Google AdWords customer receives a different cookie. Cookies cannot be tracked through AdWords customers' websites. The information collected using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. Customers will find out the total number of users who clicked on their ad and have been redirected to a page tagged with a conversion tracking tag. However, you will not receive any information that can be used to personally identify users. If you do not wish to participate in tracking, you can object to this use by easily disabling the Google Conversion Tracking cookie via your Internet browser under User Settings. They are then not included in the conversion tracking statistics.

The storage of "conversion cookies" is based on Art. f GDPR. The website operator has a legitimate interest in the analysis of user behaviour in order to optimize both its website offer and its advertising.

For more information about Google AdWords and Google Conversion Tracking, see Google's Privacy Policy: https://www.google.de/policies/privacy/.

You can set your browser to inform you about the setting of cookies and to allow cookies only on a case-by-case basis, to exclude the acceptance of cookies for certain cases or in general, and to automatically delete cookies when you close the browser. Enable. When disabling cookies, the functionality of this website may be limited.

Facebook Pixel

Our website uses the visitor action pixel of Facebook, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook") for conversion measurement.

This allows the behaviour of page visitors to be tracked after they have been redirected to the provider's website by clicking on a Facebook ad. This allows the effectiveness of Facebook ads to be evaluated for statistical and market research purposes and to optimize future advertising activities.

The collected data are anonymous for us as the operator of this website, we cannot draw any conclusions about the identity of the users. However, the data is stored and processed by Facebook, so that a connection to the respective user profile is possible and Facebook the data for its own advertising purposes, according to the Facebook Data Usage Policy can be used. This allows Facebook to run ads on Facebook pages as well as outside facebook. This use of the data cannot be influenced by us as a site operator.

You can find further information on protecting your privacy in Facebook's privacy policy: https://www.facebook.com/about/privacy/.

You can also use the Custom Audiences remarketing feature in the Ad Settings section of https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen Disable. To do this, you must be logged in to Facebook.

If you don't have a Facebook account, you can disable Usage-Based Advertising from Facebook on the European Interactive Digital Advertising Alliance website: http://www.youronlinechoices.com/de/praferenzmanagement/.

6. Newsletter

Newsletter data

If you wish to receive the newsletter offered on the website, we require an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you receive the newsletter. agree. Further data are not collected or only on a voluntary basis. We use this data exclusively for the sending of the requested information and do not pass it on to third parties.

The data entered in the newsletter registration form will be processed exclusively on the basis of your consent (Art. 6 sec. 1 lit. a GDPR). You can revoke your consent to the storage of the data, the e-mail address and their use for sending the newsletter at any time, for example via the "unsubscribe" link in the newsletter. The legality of the data processing operations that have already taken place remains unaffected by the revocation.

The data you have stored with us for the purpose of receiving the newsletter will be stored by us until you are served in the newsletter and deleted after the newsletter has been unsubscribed. Data that has been stored by us for other purposes (e.g. e-mail addresses for the member area) remain unaffected.

7. Plugins and tools

Youtube

Our website uses plugins from the Google-operated site YouTube. The site is operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

When you visit one of our sites equipped with a YouTube plugin, a connection is established to the YouTube servers. The YouTube server will be informed which of our pages you have visited.

If you are logged into your YouTube account, you allow YouTube to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

The use of YouTube is in the interest of an appealing presentation of our online offers. This constitutes a legitimate interest within the meaning of Article 6(1) of the Lit. f GDPR.

For more information on how to handle user data, please see YouTube's privacy policy at: https://www.google.de/intl/de/policies/privacy.

Google Maps

This page uses the map service Google Maps via an API. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

To use the functions of Google Maps, it is necessary to save your IP address. This information is usually transferred to a Google server in the United States and stored there. The provider of this site has no influence on this data transfer.

The use of Google Maps is in the interest of an attractive presentation of our online offers and an easy location of the places indicated by us on the website. This constitutes a legitimate interest within the meaning of Article 6(1) of the Lit. f GDPR.

More information on the handling of user data can be found in Google's privacy policy: https://www.google.de/intl/de/policies/privacy/.

8. Payment providers

Paypal

On our website we offer payment via PayPal. The provider of this payment service is PayPal (Europe) S.A.R.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal").

If you select the payment via PayPal, the payment data you enter will be transmitted to PayPal.

The transfer of your data to PayPal is based on Art. a GDPR (consent) and Art. b GDPR (processing for the performance of a contract). You have the option to revoke your consent to data processing at any time. A revocation does not affect the effectiveness of data processing operations in the past.

Directebanking

On our website we offer, among other things, payment by means of "immediate transfer". The provider of this payment service is Sofort GmbH, Theresienhöhe 12, 80339 Munich (hereinafter "Sofort GmbH").

With the help of the "immediate transfer" procedure, we receive a payment confirmation from Sofort GmbH in real time and can immediately start fulfilling our liabilities.

If you have opted for the payment method "Immediate Transfer", you will send the PIN and a valid TAN to Sofort GmbH, with which it can log into your online banking account. Sofort GmbH automatically checks your account balance after logging in and carries out the transfer to us with the help of the TAN you have submitted. It then immediately sends us a transaction confirmation. After logging in, your sales, the credit limit of the MRP, and the existence of other accounts, as well as their holdings, are automatically checked.

In addition to the PIN and the TAN, the payment data you enter as well as data about you will also be transmitted to Sofort GmbH. The data about you is first and last name, address, telephone number(s), email address, IP address and any other data required for payment processing. The transmission of this data is necessary in order to establish your identity beyond doubt and to prevent attempts at fraud.

The transfer of your data to Sofort GmbH takes place on the basis of Art. a GDPR (consent) and Art. b GDPR (processing for the performance of a contract). You have the option to revoke your consent to data processing at any time. A revocation does not affect the effectiveness of data processing operations in the past.

Details on payment by instant transfer can be found in the following links: https://www.sofort.de/datenschutz.html And https://www.klarna.com/sofort/

9. Chatbots

Data collection when using our chatbots

We use the chatbot chatbo.de of ProXpert GmbH, Bichlweg 4, D-83471 Berchtesgaden, Germany on our pages. Only data that is necessary for the use of the chatbot will be collected. For more information, see https://chatbo.de/datenschutz

Users of our bots:

If you connect to one of our bots via our fan page, or on our website via Costumer Chat, widgets, buttons or pop-ups, only data necessary for the use of the chatbot will be collected. This includes the first and last name from your Facebook profile and which bot, or bot sequence, you have subscribed to. The user's email address will NOT be transmitted to us.

For each bot sequence you receive from us, you have the opportunity to view the data we have stored about you and request the deletion of this data by typing "my data" in the message box.

You can also log out of each bot sequence by typing "stop" in the message box.

We have concluded a contract for order data processing with ProXpert GmbH in which we oblige ProXpert to protect the data of our customers and not to pass them on to third parties.
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